Question 1

What is Algomatex?

Accepted Answer

Algomatex is an automated trading execution platform that connects TradingView alerts — or any webhook source — to your broker account. When your strategy fires an alert, Algomatex validates it through 14 pre-trade risk gates and places the order at your broker in under 400ms. No code, no VPS, no API maintenance required.

Question 2

How do I get started?

Accepted Answer

Sign up for a free account (no credit card required), connect a supported broker via the Brokers page, copy your unique webhook URL from the Webhooks page, and paste it into your TradingView alert's Webhook URL field. Your first signal will execute within a minute of setup.

Question 3

Do I need coding experience?

Accepted Answer

No. The entire setup is point-and-click. The only 'code' you'll touch is a short JSON message template for your TradingView alert — we provide ready-made templates for every common strategy type. Copy, paste, and you're live.

Question 4

Does Algomatex work with TradingView?

Accepted Answer

Yes — TradingView is our primary and most-tested integration. Set your alert's Webhook URL to your Algomatex endpoint, paste our JSON template into the Message field, and TradingView's substitution variables like {{ticker}}, {{close}}, and {{time}} all work seamlessly.

Question 5

Can I send signals from sources other than TradingView?

Accepted Answer

Absolutely. Any system that can POST a JSON body to your webhook URL will work — custom Python scripts, Pine Script alerts, ThinkScript, or any third-party signal service. The payload format is documented on the Webhooks page.

Question 6

What happens on my very first signal?

Accepted Answer

The system verifies your HMAC signature, checks your kill switch, validates your subscription, confirms the broker connection is active, and runs all 14 pre-trade gates in sequence. The entire path completes in under 50ms before the order is dispatched.

Question 7

How fast is execution?

Accepted Answer

Webhook arrival to broker order acknowledgement is under 400ms at the 99th percentile (p99). The synchronous path — HMAC validation, all 14 gates, credit deduction, and broker dispatch — returns HTTP 202 in under 50ms p99. We monitor these targets continuously and page on regressions.

Question 8

What order types are supported?

Accepted Answer

Market, Limit, OCO (bracket with TP + SL), and Trailing Stop are fully supported on Thinkorswim and Tastytrade. You can specify these in the signal payload or set them as defaults per broker config. Stop and Stop-Limit orders are on the roadmap.

Question 9

How do bracket orders work?

Accepted Answer

A bracket order pairs a take-profit (TP) and stop-loss (SL) with your entry. Include "bracket": {"tp_pct": 5, "sl_pct": 2} in your signal payload — or set default bracket parameters on the broker config — and Algomatex places the protective orders natively at your broker the moment the entry fill is confirmed.

Question 10

Can I run multiple strategies on the same ticker?

Accepted Answer

Yes. Use the "type" tag on each signal to bind a BUY to its corresponding SELL. Two strategies holding simultaneous AAPL positions with different type tags won't interfere — a SELL signal only closes the position that matches its own type tag exactly.

Question 11

What does `auto_close` do?

Accepted Answer

When auto_close: true is set, Algomatex schedules a market SELL 15 minutes before market close (3:45 PM ET) if the position is still open. This prevents overnight exposure for intraday strategies that should be flat by end of day.

Question 12

What is `paper_trade` mode?

Accepted Answer

paper_trade: true causes Algomatex to simulate the full execution path — gate checks, risk management, and logging — without sending any order to your broker. Fills are simulated at the current market price. Use it to verify your setup before going live.

Question 13

How does `trade_power` control position size?

Accepted Answer

trade_power is a percentage of your configured account size. For example, trade_power: 10 on a $50,000 account with AAPL at $190 buys floor(($50,000 × 0.10) / $190) = 26 shares. Set it per-signal or as a default per broker config.

Question 14

What are the 14 pre-trade gates?

Accepted Answer

In order: (1) HMAC signature, (2) kill switch, (3) subscription active, (4) broker connected, (5) daily P/L cap, (6) max drawdown, (7) profit target, (8) max open positions, (9) trade frequency limit, (10) market hours, (11) ticker allowlist, (12) asset type, (13) trade power limits, (14) duplicate signal guard. All 14 run synchronously before any order is placed.

Question 15

What happens if I run out of credits mid-trade?

Accepted Answer

SELL signals always execute regardless of credit balance — Algomatex will never block you from exiting a position. Only new BUY signals are paused when credits are exhausted. You receive email alerts at 80%, 90%, and 100% credit usage to give you time to top up.

Question 16

What is the kill switch?

Accepted Answer

The kill switch is a global halt that immediately stops all signal processing for your account. Toggle it from your dashboard in one click. It blocks both BUY and SELL signals — use it only when you want to halt everything completely.

Question 17

How does the daily P/L cap work?

Accepted Answer

You set a maximum daily loss (in dollars or percentage of account) per broker config. Once that threshold is hit — measured from today's realized P/L — all BUY signals are blocked for the rest of the trading day. The cap resets automatically at midnight ET.

Question 18

Can I restrict which tickers a strategy can trade?

Accepted Answer

Yes. The ticker allowlist gate lets you define a whitelist of tickers per broker config. Any signal arriving with a ticker not on the list is rejected with a clear error code visible in the Signal Log. Leave it empty to allow all tickers.

Question 19

How does the duplicate signal guard work?

Accepted Answer

Gate 14 rejects a signal if an identical signal for the same ticker and direction arrived within a configurable window (default: 10 seconds). This prevents double-fills from TradingView's occasionally duplicated alert delivery.

Question 20

Which brokers are supported right now?

Accepted Answer

Algomatex is live with Thinkorswim (by Charles Schwab) and Tastytrade. Binance is live for crypto traders. IBKR, TradeZero, TradeStation, and Robinhood are coming in Q3–Q4 2026 — join the waitlist on each broker card to be notified.

Question 21

How do I connect my broker?

Accepted Answer

Go to the Brokers page, click 'Add Broker', select your broker, and follow the OAuth or API key flow. Your credentials are encrypted with a per-user Fernet key immediately upon entry and never appear in logs, API responses, or any plaintext store.

Question 22

Can I connect multiple broker accounts?

Accepted Answer

Yes. Connect as many broker accounts as you want and route different strategies to different accounts. Each connection has its own independent risk gates, kill switch, and signal log.

Question 23

Can I create multiple configs for the same broker account?

Accepted Answer

Yes. Multiple broker configs on the same account let you run, for example, one aggressive config with higher trade power and one conservative config with tighter P/L caps — each assignable to different webhook endpoints or strategy types.

Question 24

What happens if my broker API goes down?

Accepted Answer

The signal is logged with a broker_unreachable status and you receive an immediate notification. Algomatex does not automatically retry order placement to avoid duplicate fills when connectivity is restored. All gates continue to log results.

Question 25

Does Algomatex support broker paper/sandbox accounts?

Accepted Answer

Yes. Both Thinkorswim and Tastytrade have sandbox environments, and Algomatex supports connecting to them directly. You can also use the paper_trade: true signal flag to simulate execution within Algomatex without needing a broker sandbox.

Question 26

What counts as one signal credit?

Accepted Answer

Each BUY signal that passes all 14 gates and results in a broker order attempt consumes one credit. SELL signals never consume credits. Signals rejected by gates (HMAC mismatch, invalid payload, kill switch, etc.) do not consume credits.

Question 27

Do unused credits roll over?

Accepted Answer

Credits do not roll over between billing periods. Your plan refreshes on the 1st of each calendar month for monthly plans, or on your renewal date for annual plans. This keeps billing simple and predictable.

Question 28

What happens when I reach 0 credits?

Accepted Answer

BUY signals are rejected with a credits_exhausted error until your plan renews or you upgrade. SELL signals continue to execute — you can always exit open positions. Warning emails are sent at 80%, 90%, and 100% usage.

Question 29

Can I upgrade or downgrade mid-cycle?

Accepted Answer

Yes. Upgrades are prorated and take effect immediately. Downgrades take effect at the start of your next billing cycle. You won't lose any current plan features until the cycle ends.

Question 30

Is there an annual discount?

Accepted Answer

Yes — annual plans are billed at the equivalent of 10 months, giving you 2 months free. Switch from monthly to annual at any time from the Subscription page.

Question 31

What is included in the Free plan?

Accepted Answer

10 BUY signal credits per calendar month, access to all brokers, full 14-gate risk management, manual order panel, webhook management, and the live trade feed. No credit card required.

Question 32

Do you offer refunds?

Accepted Answer

We offer a pro-rata refund within 7 days of a new paid subscription if you haven't consumed more than 10% of your plan credits. Contact hello@algomatex.com — we respond within 24 hours.

Question 33

How are my broker credentials stored?

Accepted Answer

Broker credentials are encrypted with a per-user Fernet key derived via PBKDF2. The encrypted blob is stored in the database. Plaintext credentials never appear in logs, API responses, audit trails, version control, or anywhere else.

Question 34

How are my sessions protected?

Accepted Answer

JWTs are issued as HttpOnly, Secure, SameSite=Strict cookies — never accessible from JavaScript. Every credential access, broker connection event, and privilege change is recorded in an immutable audit log. We enforce Cloudflare WAF and strict rate limiting on all auth endpoints.

Question 35

What is HMAC and why does it matter?

Accepted Answer

Every webhook endpoint has a unique HMAC-SHA256 secret. Your alert source signs the JSON payload with this secret. Algomatex verifies the signature before doing anything else — ensuring signals can only originate from your authorized source, not from anyone who discovers your webhook URL.

Question 36

Can I rotate my webhook URL and secret?

Accepted Answer

Yes — one click on the Webhooks page instantly rotates both the URL and the HMAC secret. The old URL returns 404 immediately with zero grace period. Do this anytime you suspect your URL has been compromised.

Question 37

Does Algomatex store my trade history?

Accepted Answer

All signals, gate results, fills, and audit events are stored on your account for analytics and AI trade analysis. You can export your full trade history as CSV from the Statistics page at any time. Account deletion purges all personal data within 30 days.

Question 38

Is Algomatex GDPR and CCPA compliant?

Accepted Answer

Yes. All user data is stored in EU-region servers by default. You have the right to access, export, and delete your data at any time. Our Privacy Policy (in the footer) details our full data handling practices.

Question 39

What does the minimum signal payload look like?

Accepted Answer

The minimum required payload is: { "signal": "BUY", "ticker": "AAPL" }. Optional fields: "price" (defaults to market), "trade_power" (percentage), "bracket" ({ "tp_pct": 5, "sl_pct": 2 }), "type" (strategy tag), "auto_close" (boolean), "paper_trade" (boolean). Full docs on the Webhooks page.

Question 40

How do I test without risking real money?

Accepted Answer

Send a signal with "paper_trade": true. Algomatex runs the full gate stack, simulates a fill at the current market price, and logs the result without touching your broker. Alternatively, connect a broker sandbox account and send live signals to it.

Question 41

What HTTP response codes does Algomatex return?

Accepted Answer

202 Accepted: dispatched to broker. 400 Bad Request: malformed payload. 401 Unauthorized: HMAC mismatch. 402 Payment Required: credits exhausted. 403 Forbidden: kill switch or broker paused. 429 Too Many Requests: frequency gate triggered. Full error reference is on the Webhooks page.

Question 42

Can I see exactly why a signal was rejected?

Accepted Answer

Yes. Every signal — accepted or rejected — is logged with a full gate result breakdown visible in the Signal Log. Each rejection shows the exact gate that blocked it, the reason, and a plain-English explanation via the Error Coach.

Question 43

Does Algomatex support WebSocket for real-time updates?

Accepted Answer

Yes. The dashboard receives real-time fill events, position updates, P/L changes, and gate failures via WebSocket. No polling required — your dashboard updates the moment an order is acknowledged by your broker.

Question 44

Is there a public REST API?

Accepted Answer

A public REST API is on the roadmap. Currently the webhook endpoint is the primary programmatic interface. For specific integration needs, contact hello@algomatex.com — we may be able to accommodate early API access.

Question 45

Can I cancel anytime?

Accepted Answer

Yes. Cancel from the Subscription page at any time with no cancellation fee. Your plan remains active and all features stay available until the end of the current billing period.

Question 46

What happens to my data after cancellation?

Accepted Answer

Your account and all data remain accessible for 30 days after cancellation. After 30 days, your account transitions to the Free plan rather than being deleted, unless you explicitly request data deletion.

Question 47

Is Algomatex regulated?

Accepted Answer

Algomatex is a technology platform that executes orders on your behalf using your own broker account and your own credentials. We are not a broker-dealer and do not hold or custody your funds. You are responsible for compliance with your local regulations and your broker's terms of service.

Question 48

Does Algomatex give trading advice?

Accepted Answer

No. Algomatex executes signals you provide — it does not generate signals, recommend strategies, or provide investment advice. The AI Trade Analysis feature summarizes your own historical trade data for informational purposes only and is not financial advice.

Question 49

Can I share an account with my team?

Accepted Answer

Account sharing is not currently supported. Each account is tied to individual broker credentials and encryption keys. For team or firm-level use cases, contact hello@algomatex.com — multi-seat plans are on the roadmap.

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